FAQ
Find answers to common questions about our services.
Delivery time depends on the destination. For Cilacap and surrounding areas, delivery usually takes 1-2 business days. For outside the city, delivery time varies based on distance.
Yes, we accept delivery of medicines and beauty products. Ensure the products meet safety standards and applicable regulations.
You can track your package status via the J&T Express app or by contacting our customer service at 282-8234567. We also send notifications via SMS or email.
There are no additional fees specifically for health and beauty products. Shipping costs are determined based on the weight and volume of the package.
If the package is damaged, contact our customer service immediately. We will process the claim according to company policy and provide the best solution.
Currently, J&T Express does not provide special delivery service for products requiring specific temperatures. However, we can provide advice on safe packaging.
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